1.Return and Cancellation Policy:
All products listed on our website can be returned subject to the following conditions:
Product Condition: A product cannot be returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality.
Products should be returned in the original condition user had received them. Please understand that VinduMarts cannot accept returns under the following instances:
(i) Returns will not be entertained on altered, damaged, used products
(ii) Damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
2.Refunds
Refunds for user’s order returns / cancelations / updates will be processed in following manner:
i. In case of entire order getting cancelled or returned:
a. Prepaid Orders - The amount paid by credit card, debit card, net banking, online wallet and reward points will be paid back in respective tender in which amount was paid by user in 3-5 working days
b. COD Orders - The amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
c. Delivery charges will be also refunded to user in 3-5 working days
ii. In case of partial return
a. Prepaid Orders - The amount paid by credit card, debit card, net banking, and online wallet will be paid back in respective tender in which amount was paid by user. The amount paid by reward points and gift cards will be credited to user’s store wallet in 3 working days
b. COD Orders - The amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy ( in 3 working days )
c. Delivery charges will not be refunded to user.